Delivery Policy

At Ams Line fashion designing, we are committed to providing you with a smooth and reliable delivery experience. This Delivery Policy outlines the timeline, methods, and scope of our shipping process to ensure transparency and trust.

1. Order Processing Time

All our abayas are custom-made and require time to be tailored to perfection.
Once your order is confirmed, please allow:

• 10 to 14 working days for production and quality checks before dispatch.

• Working days are Sunday to Thursday, excluding UAE and GCC public holidays.

• Orders placed on weekends or holidays will be processed on the next business day.

We will notify you as soon as your order is ready for shipment.

2. Delivery Areas

We currently deliver to the following regions:

• United Arab Emirates (UAE)

• Gulf Cooperation Council (GCC) countries, including:

  • Saudi Arabia

  • Kuwait

  • Bahrain

  • Oman

  • Qatar

Note: We are constantly expanding our reach. If your country is not listed, feel free to contact us to inquire about future availability.

3. Estimated Delivery Times (After Processing)

• Within UAE: 1 to 3 business days

• GCC countries: 3 to 7 business days
  (Delivery times may vary depending on customs clearance and local courier service availability.)

Tracking information will be provided via email or SMS once your order is shipped.

4. Shipping Charges

• UAE Deliveries: Standard domestic rates apply and will be shown at checkout.

• GCC Deliveries: International shipping fees apply based on destination.

  • Additional customs duties, VAT, or import charges (if applicable) are the responsibility of the customer and are not included in the shipping fee.

5. Delivery Partners

We work with reliable courier partners to ensure your orders arrive safely and on time.
All deliveries are made to the address provided at checkout. Please ensure your contact and delivery information is accurate to avoid any delays.

6. Failed Deliveries

If a delivery attempt fails due to incorrect address, unavailable recipient, or refused delivery:

• The courier will typically make a second attempt.

• If undelivered, the order may be returned to us, and re-shipping costs may apply.

7. Delays and Exceptions

While we strive to meet all estimated timelines, delays may occasionally occur due to:

• High order volumes

• Public holidays

• Weather conditions

• Customs inspections (for GCC deliveries)

We appreciate your patience and understanding in such cases.

8. Questions and Support

For any questions regarding your order delivery, feel free to reach out to our support team:
📧by email : support@myamsline.com OR by WhatsApp : +971505789771